Q: What is Nimbus?
A: Nimbus is a SaaS collaboration platform that brings together team messaging, document editing, and project tracking in a single workspace. It is designed for distributed teams of 10 to 5,000 members.

Q: What pricing plans does Nimbus offer?
A: Nimbus offers three tiers: Free (up to 10 users, 5 GB storage), Pro ($12/user/month, unlimited storage, advanced integrations), and Enterprise (custom pricing with SSO, audit logs, and dedicated support).

Q: Is there a free trial for paid plans?
A: Yes. Pro and Enterprise plans include a 14-day free trial with full feature access. No credit card is required to start the trial.

Q: How does Nimbus handle data security?
A: All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Nimbus is SOC 2 Type II certified and undergoes annual third-party penetration testing. Enterprise plans add customer-managed encryption keys.

Q: Which third-party integrations are supported?
A: Nimbus integrates with Slack, Google Workspace, Microsoft 365, Jira, GitHub, Salesforce, and Zapier. A webhook API allows custom integrations with any service that accepts HTTP callbacks.

Q: Is there a mobile app?
A: Nimbus has native iOS and Android apps with full feature parity, including offline access to recent documents. Push notifications are configurable per channel and project.

Q: Can I export my data from Nimbus?
A: Yes. Workspace admins can request a full data export in JSON or CSV format from Settings > Data Management. Exports typically complete within 24 hours for workspaces under 100 GB.

Q: Does Nimbus have an API?
A: Nimbus provides a RESTful API with OAuth 2.0 authentication. The API covers users, channels, documents, and project resources. Rate limits are 1,000 requests per minute on Pro and 5,000 on Enterprise.

Q: How does real-time collaboration work in documents?
A: Nimbus documents use operational transform (OT) for real-time co-editing. Up to 50 concurrent editors are supported per document with presence cursors and inline commenting.

Q: What uptime does Nimbus guarantee?
A: Pro plans include a 99.9% uptime SLA. Enterprise plans guarantee 99.99% with a dedicated infrastructure option. Historical uptime is published on status.nimbus.io.

Q: Can I self-host Nimbus?
A: Enterprise customers can deploy Nimbus on their own infrastructure using our Kubernetes Helm chart. Self-hosted deployments receive the same update cadence as the cloud version.

Q: How do I contact support?
A: Free users can access community forums and documentation. Pro users get email support with a 12-hour response SLA. Enterprise users receive 24/7 priority support with a dedicated account manager.
